How to make a complaint

Every children’s aid society and Indigenous Child and Family Well-Being Agency (child welfare agency) has an Internal Complaints Review Panel (ICRP) process to address the written complaints of people seeking or receiving child welfare agency services. The process involves striking a panel of individuals not involved in the complainant’s case, including at least one person not employed by the agency, to review the complaint. Contact the child welfare agency you were seeking or received services from to find out how to initiate the process.

Please read the Ministry of Children, Community and Social Services’ (the Ministry) brochure outlining the complaint process.

You can also view the Ministry’s website Do you have a complaint about services you have sought or received from an Ontario Children’s Aid Society? 

In addition to the child welfare agency complaint process, complaints can be made through the Child and Family Services Review Board (CFSRB). Visit their website for more information: ENGLISH | FRENCH

OACAS is a membership organization that works on behalf of our member child welfare agencies and children, youth, and families across the province. Ontario’s child welfare agencies do not report to OACAS nor does OACAS have any authority over how they deliver services. They are independent organizations managed by community boards and are funded by the Ministry.