Resources and Supports for Ontario Families

We know that children, youth, and families in Ontario are struggling now more than ever. We also know that the kinds of challenges that families are facing are wide-ranging, from food and housing insecurity to mental health and addictions to intimate partner violence. We have put together a list of resources and supports that will hopefully serve to show that there are lots of places to turn to when you, or someone you know, is in need of help.

For more information about supporting children during COVID-19 or for pandemic-related resources, click here.

If you’re in the Toronto area, the City of Toronto has partnered with community agencies to develop and implement #HeretohelpTO, to raise awareness and connect residents to the various social service agencies, programs, and supports that are still available to children, youth and families experiencing violence or abuse during this time. Find it here.

Help Lines / Crisis Services

In the case of an emergency, please dial 9-1-1.

For lists of local distress/crisis lines, visit Distress Centres and Crisis Lines Ontario or ementalhealth.ca.

Organization / Resource Description How to Access
Assaulted Women's Helpline 24-hour telephone and TTY crisis line to all woman who have experienced abuse including: counselling, emotional support, information and referrals. 1-866-863-0511 (Toll Free)
1-866-863-7868 (TTY)
416-863-0511 (Toronto)
Kids Help Phone 24/7 confidential professional online and telephone counselling and volunteer-led, text-based support in English and French to youth across Canada. Kids Help Phone has expanded its mandate to include former youth in care of any age. 1-800-668-6868
Website
Resources around me
How can I cope with my feelings about the future?
National Suicide Prevention Support Line (Crisis Services Canada) Call and chat support available for those considering suicide or those worried about a friend or loved one. Services available 24/7 for voice and 4pm to 12 am ET for text. Call: 1.833.456.4566
Text: 45645
First Nations and Inuit Hope for Wellness Help Line Immediate, culturally competent telephone counselling, 24 hours a day, seven days a week and is available in English, French and upon request in Cree, Ojibway, and Inuktitut. 1-855-242-3310
Website
Talk4Healing Culturally grounded, fully confidential helpline for Indigenous women available in 14 languages all across Ontario. Available 24/7. Call or Text
1-855-554-HEAL (4325)
Website
Fem’aide Service offering French-speaking women who have experienced gender-based violence, support, information and referral to appropriate front-line services within their communities, 24 hours a day, 7 days a week. 1-877-336-2433
Website
Black Youth Helpline Serves all youth and specifically responds to the need for a Black youth specific service, positioned and resourced to promote access to professional, culturally appropriate support for youth, families and schools. 1-833-294-8650
416-285-9944
Website
Trans Lifeline Peer support service run by trans people, for trans and questioning callers. 1-877-330-6366
TeenLine Confidential hotline for teenagers for mental health. 1-310-855-HOPE
1-800-852-8336
Text: TEEN to 839863
Good2Talk Free, professional and confidential counselling support for post-secondary students in Ontario. 1-866-925-5454
Naseeha Youth Helpline Peer support for Muslim youth. 1-866-627-3342
LGBT Youthline Confidential and non-judgmental peer support through our telephone, text and chat services for lesbian, gay bisexual, transgender, transsexual, two-spirited, queer and questioning young people. Get in touch with a peer support volunteer from Sunday to Friday, 4:00PM to 9:30 PM. Call: 1-800-268-9688
Text: 647-694-4275
Chat: www.youthline.ca
Connex Ontario Mental health, addictions and problem gambling help line. 1-866-531-2600
Website
Canadian Human Trafficking Hotline Dedicated, confidential, 24/7 human trafficking hotline for victims seeking help, people with a tip to report a potential case, and members of the public wanting to learn more about the subject. 1-833-900-1010

Website

Métis Nation of Ontario 24-hour mental health and addictions crisis line for Métis culturally specific mental health and addiction supports for adults, youth, and families in Ontario in both English and French. Once connected services can be delivered in person, over the phone, or by video conference. 1-877-767-7572
Website
National Eating Disorder Information Centre Information, resources, referrals and support to those affected by eating disorders.

Helpline open 11am to 7pm Monday - Thursday and Friday from 11 am - 5pm. Instant chat available 9am - 9pm Monday - Thursday and Friday from 9am to 5pm.

Instant chat: Click here
Call: 1-866-NEDIC-20
416-340-4156 (Toronto)
ONTX Ontario Online & Text Crisis Services It is very important that you register first for this service now before you are in crisis. Available 2pm to 2am. Website
To use online: http://dcontario.org/ontx.html
Text: 258258
Support Services for Male Survivors of Sexual Abuse 24-hour, multilingual, toll-free phone line for immediate crisis and referral services. 1-866-887-0015
Distress Centres and Crisis Ontario A list of distress centres in Ontario. Most centres are open 24/7. Website
Telehealth Ontario Free, confidential telephone service you can call to get health advice or general health information from a Registered Nurse. 1-866-797-0000
National Residential School Crisis Line Provides support to former students of residential schools. 1-866-925-4419
Victim Support Line The multilingual Victim Support Line provides services across Ontario, in most languages spoken in the province. Talk to an information and referral counsellor. Monday to Friday, 7 a.m. – 9 p.m. 1-888-579-2888
416-314-2447 (GTA)
Chat

Mental Health

Organization / Resource Description How to Access
Government of Ontario Webpage dedicated to helping Ontarians get free, confidential support for depression, anxiety, addiction, gambling and other problems. Website
Telehealth Ontario Free, confidential telephone service you can call to get health advice or general health information from a Registered Nurse. 1-866-797-0000
Togetherall A digital mental health support service available online, 24/7. It is completely anonymous so you can express yourself freely and openly. Professionally trained Wall Guides monitor the community to ensure the safety and anonymity of all members. Website
Children’s Mental Health Ontario Find your nearest child and youth mental health provider. Website
Mindyourmind A space where youth can get information, resources and tools to manage stress, crisis and mental health related problems. Website
Canadian Mental Health Association – Ontario Find your nearest CMHA branch, which offer a range of mental health support services. Website
Bounce Back and Canadian Mental Health Association (CMHA) Skill-building program for adults and youth 15+ manage low mood, depression, anxiety and stress. Website
Therapist Aid Resources related to stress, anxiety, and self-care including videos and worksheets. Website
Centre for Clinical Interventions (Australia) Self-help resources for range of mental health problems. Website
SilverCloud (Shoppers Drug Mart) Online stress management program. Website
The Child and Parent Resource Institute (CPRI) Provides trauma-informed and highly specialized services for children and youth of Ontario (age 0-18 years) who experience complex and long-standing combinations of mental health difficulties and/or developmental challenges where: these difficulties significantly impact functioning in multiple areas such as home, school and community and; appropriate community interventions have not produced the desired response. Website
PLEO A non-profit family peer support organization for parents whose children to age 25 are facing mental health challenges. Programs include a parent’s helpline, parent support group, and mobile one-on-one support. Website
Helpline: 613.321.3211 (Ottawa)
855.775.7005
Psychotherapy Matters An online directory of therapists in private practice (who pay in order to be listed in the directory). Website
Takecare19 A compilation of accessible and inclusive mental health resources for coping through COVID-19. Website
The Centre for Addiction and Mental Health Frequently asked questions about mental health and COVID-19. Website

Intimate Partner Violence / Sexual Assault / Human Trafficking

Organization / Resource Description How to Access
ShelterSafe An online resource for women and their children seeking safety from violence and abuse. The clickable map serves as a quick resource to connect women with the nearest shelter that can offer safety, hope, and support. Website
Assaulted Women's Helpline 24-hour telephone and TTY crisis line to all woman who have experienced abuse including: counselling, emotional support, information and referrals. 1-866-863-0511 (Toll Free)
1-866-863-7868 (TTY)
416-863-0511 (Toronto)
Fem’aide Service offering French-speaking women who have experienced gender-based violence, support, information and referral to appropriate front-line services within their communities, 24 hours a day, 7 days a week. 1-877-336-2433
Website
Legal Aid Ontario Legal services for those who have experienced domestic violence and need help with a family law or immigration and refugee matter,

Available Monday-Friday, 8 a.m. to 5 p.m. in more than 300 languages.

Toll-free: 1-800-668-8258
GTA: 416-979-1446
Bell Relay: 1-800-855-0511
Website
Ontario Network of Sexual Assault / Domestic Violence Treatment Centres A list of the 37 Sexual Assault/Domestic Violence Treatment Centres across Ontario. Website / Find a Centre
Support Services for Male Survivors of Sexual Abuse 24-hour, multilingual, toll-free phone line for immediate crisis and referral services. 1-866-887-0015
Victim Services Directory (Ministry of the Attorney General) Find online information about services for victims of crime, searchable by geographic location. Website
Ontario Coalition of Rape Crisis Centres A list of sexual assault centres in Ontario that provide free counselling and information about sexual violence. Website
Government of Ontario A list of shelters for Indigenous women and children. Website
Government of Ontario A list of healing lodges for Indigenous individuals and families. Website
Programs for women’s economic empowerment and financial security Learn about government of Ontario programs that can help low-income women and women experiencing violence and abuse gain new skills, new careers and new opportunities. Website
Investing in Women’s Futures Find initiatives that prevent violence against women and promote women’s economic independence by helping you develop skills and abilities that will reduce your vulnerability to poverty and abuse. Website
Services for victims of human trafficking Find organizations across Ontario that help survivors of human trafficking and learn about supports that are available. Website
Indigenous-led services for human trafficking survivors List of Indigenous-led services for human trafficking survivors, funded by the Ministry of Children, Community and Social Services. Indigenous survivors can get counselling, cultural programming, addictions treatment and leadership development services. Website
Steps to Justice (CLEO) Step-by-step information about legal topics, including housing, employment and work, abuse and family violence, and income assistance. Website
Radius Child and Youth Services A specialized community-based organization that provides clinical assessment and counselling services to children, youth and families affected by interpersonal abuse: physical, sexual, or emotional abuse, neglect, or who have witnessed domestic violence. Website
Ontario Women’s Justice Network Promotes an understanding of the law with respect to violence against women, in a way that is clear and easy-to-understand. Aims to increase access to justice by explaining women’s legal rights and options, the legal system and processes, and by posting legal updates, with a focus on Ontario. Website
Luke’s Place Devoted to improving the safety and experience of women and their children as they proceed through the family law process after fleeing an abusive relationship. Website
Domestic Violence During Health Emergencies: Staying safe when stay-at-home restrictions are in place When families are sheltering at home together and service agencies can’t support women face-to-face, women experiencing violence may need to consider additional safety strategies. These recommendations are based on more than 100 interviews with service providers and women with lived experience of intimate partner violence, as well as searches of the research literature. Traffic Light Safety Strategies Infographic

Highly Recommended Safety Strategies

Alcohol and Addictions Misuse Support

Organization / Resource Description How to Access
Canadian Addiction Counsellors Certification Federation (CACCF) Free addiction counseling for anyone within Canada. Website
Connex Ontario Mental health, addictions and problem gambling help line. 1-866-531-2600
Website
Government of Ontario Webpage dedicated to helping Ontarians get free, confidential support for depression, anxiety, addiction, gambling and other problems. Website

Housing and Food Insecurity

Organization / Resource Description How to Access
Affordable housing in Ontario Learn about programs to help you have a safe and affordable place to call home. Website
Renting in Ontario: Your rights Laws that affect tenants and landlords in Ontario. Website
Black Legal Action Centre Help with education, human rights, income assistance, housing law, police complaints etc. Website
Steps to Justice (CLEO) Step-by-step information about legal topics, including housing, employment and work, abuse and family violence, and income assistance. Website
Government of Ontario Listing of the 47 service managers in Ontario who can be contacted to access housing programs in your municipality or district. Website
Guide to Ontario’s standard lease for newcomers A guide, in multiple languages, to help landlords and tenants understand and complete the Standard Form of Lease (standard lease). It also contains helpful information about rights and responsibilities under the act. Website
Victim Services Directory (Ministry of the Attorney General) Find online information about services for victims of crime, searchable by geographic location. Website
Feed Ontario A network of 130-member food banks and over 1,100 affiliate hunger-relief programs and agencies across the province that serves 522,000 people each year.
Find your closest Feed Ontario member food bank by searching with your postal code or address.
Website
Landlord and Tenant Board Resolves disputes between residential landlords and tenants. Website

Financial and Employment Supports

Organization / Resource Description How to Access
Government of Ontario Learn how to get short term financial support if you are in a crisis or an emergency situation and don’t have enough money for things like food and housing. Website
Ontario Works (OW) OW helps people in financial need through two types of assistance: financial assistance and employment assistance. Website
Ontario Disability Support Program (ODSP) ODSP offers:
• financial assistance to help you and your family with essential living expenses
• benefits, for you and your family, including prescription drugs and vision care
• help finding and keeping a job, and advancing your career
Website
Government of Canada Find financial help during COVID-19 tool. Website
Government of Canada Overview of income and other supports. Website
Settlement.org A breakdown of the various financial supports available through government programs. Website
Employment Ontario Employment Ontario can help you get training, build skills or find a job. We also help employers train their staff and find the talent they need. Website
Investing in women's futures Find initiatives that prevent violence against women and promote women’s economic independence by helping you develop skills and abilities that will reduce your vulnerability to poverty and abuse. Website
Service Canada Dedicated number for Employment Insurance claims exclusively related to COVID-19. 1-833-381-2725
Children’s Aid Foundation of Canada - COVID-19 Youth Support Fund Financial supports for former youth in care. Website
Steps to Justice (CLEO) Step-by-step information about legal topics, including housing, employment and work, abuse and family violence, and income assistance. Website
Second Career Program Program of the Government of Ontario. Provides skills-training and financial support for qualified applicants. Apply for up to $28,000 for costs including:
• tuition
• books
• manuals, workbooks or other instructional costs
• transportation
• basic living allowance (maximum $410 per week)
• child care
Website
Steps to Justice (CLEO) Employment laws related to COVID-19. Website
Ontario Student Assistance Program (OSAP) Get help paying for school when you qualify for OSAP. Website
Skills for Change Provide learning and training opportunities for immigrants and refugees to access and fully participate in the workplace and wider community. Website
Canada Workers Benefit (Government of Canada) A refundable tax credit that provides tax relief for eligible low-income individuals and families who are in the workforce. The CWB includes a disability supplement for individuals who have an approved Form T2201, Disability Tax Credit Certificate, on file with the CRA. If you do not have a Form T2201 on file, send your completed form to the CRA to see if you qualify for the disability supplement. Website
Child Disability Benefit (Government of Canada) A tax-free monthly payment made to families who care for a child under age 18 with a severe and prolonged impairment in physical or mental functions. Website
Canada Child Benefit (Government of Canada) Administered by the Canada Revenue Agency (CRA). It is a tax-free monthly payment made to eligible families to help with the cost of raising children under 18 years of age. The CCB may include the child disability benefit and any related provincial and territorial programs. Website
Disability Tax Credit (Government of Canada) A non-refundable tax credit that helps persons with disabilities or their supporting persons reduce the amount of income tax they may have to pay. Website

Resources for Teens and Youth

Organization / Resource Description How to Access
Kids Help Phone 24/7 confidential professional online and telephone counselling and volunteer-led, text-based support in English and French to youth across Canada. Kids Help Phone has expanded its mandate to include former youth in care of any age. 1-800-668-6868
Website
Resources around me
How can I cope with my feelings about the future?
TeenLine Confidential hotline for teenagers for mental health. 1-310-855-HOPE
1-800-852-8336
Text: TEEN to 839863
Good2Talk Free, professional and confidential counselling support for post-secondary students in Ontario. 1-866-925-5454
Naseeha Youth Helpline Peer support for Muslim youth. 1-866-627-3342
Black Youth Helpline Serves all youth and specifically responds to the need for a Black youth specific service, positioned and resourced to promote access to professional, culturally appropriate support for youth, families and schools. 1-833-294-8650
416-285-9944
Website
LGBT Youthline Confidential and non-judgmental peer support through our telephone, text and chat services for lesbian, gay bisexual, transgender, transsexual, two-spirited, queer and questioning young people. Get in touch with a peer support volunteer from Sunday to Friday, 4:00PM to 9:30 PM. Call: 1-800-268-9688
Text: 647-694-4275
Chat: www.youthline.ca
Mindyourmind A space where youth can get information, resources and tools to manage stress, crisis and mental health related problems Website
CHEERS Mentoring Program Mentorship program for youth 21 – 35 years of age of African descent from the child welfare system. Website
Ontario Student Assistance Program (OSAP) Get help paying for school when you qualify for OSAP. Website
Children’s Mental Health Ontario Back-to-School Mental Health Kit to empower families who are concerned about their child’s mental health and help you find further mental health supports if you need them. Website
McMaster Children’s Hospital Practical materials to support families during the transition back-to-school, including masking tips, talking to children about COVID-19, coping with uncertainty, and some autism-specific resources. Website
COVID-19 Community Response Networks City-wide groups across Canada organized virtually over Facebook for community support. Full Directory
Face Coverings, Cloth Masks and You: Ontario Association of Children’s Aid Societies Resource specific for children and youth to understand what are face coverings/masks, how to wear them, and how to care for them. Link
National Zakat Foundation COVID-related baskets of food, cleaning supplies, and hygiene products in Canada. Website
Brampton Youth Task Force Social support online forum for access to food or shelter. Complete intake form: click here or call 311
Children’s Aid Foundation of Canada A range of supports for youth, including employment, funding, mental health, and education. Website
Justice for Children and Youth Provides select legal representation to low-income children and youth in Toronto and vicinity. Legal aid clinic that specializes in protecting the rights of those facing conflicts with the legal system, education, social service or mental health systems. Website
Multiple Organizations Online professional development links. Website
Provincial Council for Maternal and Child Health List of resources and information for children, youth and families re: COVID-19. Website
Sick Kids Hospital Information hub and resources for coping with COVID-19. Website
Native Youth Resource Center (NCFST) Provides support and advocacy in the areas of housing, education and employment for Aboriginal youth ages sixteen to twenty-four. 416-969-8510 ext. 4119
Website
Instagram: @nyrcnativeyouth
StepStones for Youth Provides preventative intervention programs for vulnerable young people, including youth support services, education and employment, mentorship, and summer camp. Website
Creating Roots A registered non-profit that helps former foster youth, under the age of 29 in Ontario, transition into adulthood by providing one months rent alongside career, financial and housing supports. Website
Radius Child and Youth Services A specialized community-based organization that provides clinical assessment and counselling services to children, youth and families affected by interpersonal abuse: physical, sexual, or emotional abuse, neglect, or who have witnessed domestic violence. Website
Children and young persons’ rights resource Learn about your rights as a child, youth or young person. Find out about the laws that protect you, where you can go to make a complaint and other helpful resources. Website

Families and Caregivers

Most cities/towns have a list of parent-related resources and information on their municipal website. Search “parent resources” and the name of your city/town and you will likely find a range of service providers local to you.

Organization / Resource Description How to Access
The Government of Ontario Resources on parenting, schools and other topics that affect your family’s well-being. Website
Children’s Mental Health Ontario Useful information from CMHO about parenting and mental health issues. Website
EarlyON Child and Family Centres Find your nearest EarlyON centre, open to all families in Ontario. Website
211 Ontario Social, recreational and educational get-togethers for parents or caregivers and the young children they care for. Website
Government of Ontario (Ministry of Education) A range of resources related to school and your child’s well-being. Website
PLEO A non-profit family peer support organization for parents whose children to age 25 are facing mental health challenges. Programs include a parents helpline, parent support group, and mobile one-on-one support. Website
Parents helpline: 613.321.3211 (Ottawa)
855.775.7005
The Association of Parent Support Groups in Ontario (APSGO) For parents struggling with the behavior of a youth or young adult. APSGO support groups help parents develop effective strategies, set limits and boundaries, and build better relationships with their children. Website
Positive Parenting Tips Audio file from Durham Children's Aid Society. Click on each link to play the file in your browser, or right-click and choose 'Save As' to save a copy to your computer. Audio file
Helping Children Regulate their Emotions Audio file from Durham Children's Aid Society. Click on each link to play the file in your browser, or right-click and choose 'Save As' to save a copy to your computer. Audio file
Family Meetings Audio file from Durham Children's Aid Society. Click on each link to play the file in your browser, or right-click and choose 'Save As' to save a copy to your computer. Audio file
Descriptive Praise and Encouraging Good Behaviour Audio file from Durham Children's Aid Society. Click on each link to play the file in your browser, or right-click and choose 'Save As' to save a copy to your computer. Audio file
Emotional Messages: How the Language We Use Can Affect a Child's Behaviour Audio file from Durham Children's Aid Society. Click on each link to play the file in your browser, or right-click and choose 'Save As' to save a copy to your computer. Audio file
Spending Time with Children Audio file from Durham Children's Aid Society. Click on each link to play the file in your browser, or right-click and choose 'Save As' to save a copy to your computer. Audio file
Family Ground Rules Audio file from Durham Children's Aid Society. Click on each link to play the file in your browser, or right-click and choose 'Save As' to save a copy to your computer. Audio file
Transition Times to Avoid Meltdowns Audio file from Durham Children's Aid Society. Click on each link to play the file in your browser, or right-click and choose 'Save As' to save a copy to your computer. Audio file
Requests for Teenagers  Audio file from Durham Children's Aid Society. Click on each link to play the file in your browser, or right-click and choose 'Save As' to save a copy to your computer. Audio file
Helping a Child with Anxiety Audio file from Durham Children's Aid Society. Click on each link to play the file in your browser, or right-click and choose 'Save As' to save a copy to your computer. Audio file
Managing Anxiety in Teens A documentary film that examines the science behind teen’s emotional challenges, the interplay of social media, and most importantly, what can be done in our schools and homes to help them build crucial skills to navigate stress, anxiety, and depression in our digital age. Watch Movie
Parent2Parent Support Network Flyer for a support network that allows adoptive parents and kinship or customary caregivers to connect with and support one another. Link
Foster Parents Society of Ontario Dedicated voice of foster families in Ontario. Website
League of Ontario Foster Families The provincial voice for the protection, support, education and advocacy for all foster family care providers. Website
Ontario Caregiver Organization Collection of caregiver tips and resources. Website
Young Parents No Fixed Address Google Document with a list of community resources including food banks, mental health resources, and agencies. Link
A Centre for Conscious Care: Direct Support Series and Leadership Series Free online professional and personal training for supporters of people with autism and developmental disabilities. Website
City of Toronto A number of resources and community programs are available to help your child’s speech and language development, monitor your child’s development and support your parenting journey. Website
City of Toronto Information and tips on common topics related to parenting. Website
Community Action Program for Children (CAPC) A program of the Public Health Agency of Canada. Provides long term funding to community coalitions to deliver programs that address the health and development of children (0-6 years) who are living in conditions of risk. It recognizes that communities have the ability to identify and respond to the needs of children and places a strong emphasis on partnerships and community capacity building. Their Ontario listing is searchable by both population and program keywords. Website (Ontario listing)
Partners for Planning Empowers peoples with disabilities and their families with free resources to create meaningful lives and secure futures, firmly rooted in community. Website
AboutKidsHealth Health education website for children, youth and their caregivers. From SickKids Link

First Nations, Inuit, and Métis Resources

Native Child and Family Services of Toronto (NCFST) is offering virtual services during the pandemic. While NCFST primarily serves the Toronto urban Indigenous community, any agency or organization supporting First Nations, Métis, and Inuit young people and families is welcome to share the virtual services. Some of the virtual services currently available are highlighted below – please visit the NCFST website or Twitter account to learn more about all services and programming on offer.

Organization / Resource Description How to Access
Holistic Healing Services (NCFST) Support to community members through video or telephone counselling. 416-969-8510 ext. 3290
Native Youth Resource Center (NCFST) Provides support and advocacy in the areas of housing, education and employment for Aboriginal youth ages sixteen to twenty-four. 416-969-8510 ext. 4119
Website
Instagram: @nyrcnativeyouth
Talk4Healing Culturally grounded, fully confidential helpline for Indigenous women available in 14 languages all across Ontario. Available 24/7. Call or Text
1-855-554-HEAL (4325)
Website 
Aboriginal EarlyON and Aboriginal Head Start programs Virtual programming:
SCFLC – EarlyON Program @scflcearlyon
SCFLC Youth/Community Programs @house_of_giizhik_scflc
MALVERN EarlyON Program @malvernaboriginalearlyon
Aboriginal Early Childhood Development Unit (AECD) @nativechild_earlyyears
Mount Dennis EarlyON @mountdennis_earlyon
Shaawnong Aboriginal Head Start/Dundas Before & After School Care @ncfst_early_years_central
Aboriginal Head Starts: Website
Métis Healthy Babies Healthy Children Program Support to Métis folx, expectant parents and families with children 0-6, including peer counseling, referrals, diapers, groceries etc. 1-647-615-6724
Email: alexandrian@metisnation.org
First Nations and Inuit Hope for Wellness Help Line Immediate, culturally competent telephone counselling, 24 hours a day, seven days a week and is available in English, French and upon request in Cree, Ojibway, and Inuktitut 1-855-242-3310
Website 
Métis Nation of Ontario (MNO) MNO delivers programs and services to its citizens through these branches: Healing and Wellness; Education and Training; Infinite Property Services; Lands, Resources and Consultation; and Economic Development Crisis Line: 1-877-767-7572
Website
Government of Ontario A list of shelters for Indigenous women and children. Website
Government of Ontario A list of healing lodges for Indigenous individuals and families. Website
Government of Ontario List of Indigenous-led services for human trafficking survivors, funded by the Ministry of Children, Community and Social Services. Website
Traditional Indigenous Kinship Practices at Home Guide Being Child-Centred During the Pandemic from Indigenous Motherhood. Website
7th Generation Image Makers Arts program for Indigenous Youth. Link
The Native Youth Advisory Council The Native Youth Advisory Council is a group of urban Indigenous youth ages 15-29 who have a passion to lead and advocate for positive change Link
Aboriginal Legal Services Provides legal-related programs for Aboriginal people in Toronto. Website
Government of Ontario Learn about Indigenous health and wellness strategy, youth work exchange and internship programs, education strategies, housing, legal help, and Northern Ontario roads. Website
Indspire An Indigenous national charity that invests in the education of First Nations, Inuit and Métis people for the long-term benefit of these individuals, their families and communities, and Canada. Website
The Human Rights Legal Support Centre Providing Indigenous people with an accessible legal service. Services are provided in 140 languages including Cree, Oji-Cree, Mohawk, and Ojibway. Website
The Ontario Federation of Indigenous Friendship Centres (OFIFC) Friendship Centres are not-for-profit and charity corporations that are mandated to serve the needs of urban Indigenous people by providing culturally appropriate services in urban communities. Website / Find a Centre
The Ontario Native Women’s Association (ONWA) ONWA delivers culturally enriched programs and services to Indigenous women and their families regardless of their status or locality. We are committed to providing services that strengthen communities and guarantee the preservation of Indigenous culture, identity, art, language and heritage. Website
Alliance for Healthier Communities / Aboriginal Health Access Centres (AHACs) AHACs provide different types of health and social support services to First Nations, Métis and Inuit communities. No referral is necessary and there are no costs. Find A Centre, and then type in your city and postal code. Under the drop-down menu for Type, choose Aboriginal Health Access Centre and then Search.
National Residential School Crisis Line Provides support to former students of residential schools. 1-866-925-4419
Aboriginal Housing Support Centre (Toronto) A non-profit housing help centre that was created to support Aboriginal people with their current housing needs. Website

Health and Primary Care Providers

Organization / Resource Description How to Access
Telehealth Ontario Free, confidential telephone service you can call to get health advice or general health information from a Registered Nurse. 1-866-797-0000
Babylon by TELUS Health Virtual appointments with physicians. Doctors cannot provide sick notes. Website
Download Babylon app on your smartphone.
Dial A Doc Phone consultations and connection to a family doctor who is accepting patients. Complete intake form
Government of Ontario How to find a family doctor, nurse practitioner or specialist and details about the Health Connect program. Website
Ontario Medical Association Information about how to live a healthy life – on everything from water safety for kids to end of life care and planning. Find various downloadable resources categorized by life stage. Website
Drug Smart Pharmacy Virtual ‘walk-in’ clinic covered by OHIP. Website
Cover Health Virtual healthcare covered by OHIP. Website
Alliance for Healthier Communities Alliance members serve diverse communities across the province, and they are rooted in the communities they serve. They share a commitment to advancing health equity through the delivery of comprehensive primary health care. Website / Find a Centre
City of Toronto Information from health professionals on a variety of topics including sexual health, smoking and substance use. Website
City of Toronto Chat live with a health professional including sexual health, prenatal and postpartum information and mental health. Website

Rights, Policies, and Legal Resources

Organization / Resource Description How to Access
Ombudsman Ontario Promotes fairness, accountability and transparency in the public sector by resolving and investigating public complaints and systemic issues within the Ombudsman’s jurisdiction. The list of topics they cover includes: children and youth, employment, education, health, money and property, and social services. Website

Have a complaint?

Information and Privacy Commissioner of Ontario Provides oversight of Ontario’s access and privacy laws. These laws establish the rules for how Ontario’s public institutions, health care providers, children’s aid societies and other child and family service providers may collect, use, and disclose personal information. Website

Make a complaint

The Office of the Children’s Lawyer Represents children under the age of 18 in court cases involving custody and access and child protection, as well as in civil, and estates and trusts cases. Website
Legal Aid Ontario Legal services in English and French for financially eligible low-income Ontarians in family law, refugee and immigration law, criminal law, mental health law, and clinic law. Toll-free: 1-800-668-8258

GTA: 416-979-1446

Bell Relay: 1-800-855-0511

Website

Black Legal Action Centre A non-profit community legal clinic that provides free legal services for low or no income Black residents of Ontario. Help with education, human rights, income assistance, housing law, police complaints etc. Website
Aboriginal Legal Services Provides legal-related programs for Aboriginal people in Toronto. Website
Justice for Children and Youth Provides select legal representation to low-income children and youth in Toronto and vicinity. Legal aid clinic that specializes in protecting the rights of those facing conflicts with the legal system, education, social service or mental health systems. Website
Steps to Justice (CLEO) Step-by-step information about legal topics, including housing, employment and work, abuse and family violence, and income assistance. Website
Ontario Human Rights Commission Works to promote, protect and advance human rights through research, education, targeted legal action and policy development. Website
Human Rights Legal Support Centre Provides legal assistance to individuals when they take an application to the Human Rights Tribunal of Ontario to resolve a human rights dispute. Services are provided in 140 languages including Cree, Oji-Cree, Mohawk, and Ojibway. Website
Pro Bono Ontario Offers free legal help to vulnerable persons across the province. 1-855-255-7256

Website

The Office of the Public Guardian and Trustee (OPGT) / Protecting the Rights and Interests of Mentally Incapable Adults Delivers a unique and diverse range of services that safeguard the legal, personal and financial interests of certain private individuals and estates. Website
Legal Resources and Information (Law Society of Ontario) A list of Law Society resources and other organizations that provide legal information and services in Ontario. Link
Ontario Legal Information Centre Free 30-minute meeting with a lawyer. Confidential, no appointment or eligibility criteria. Website

1-844-343-7462

613-842-7462 (Ottawa)

Family Justice (Ministry of the Attorney General) A summary of legal issues that can be dealt with in family court, including: divorce and separation, family justice services, child custody and access, support for you, your spouse and children, child protection and adoption, and more. Website
Community Legal Education Ontario (CLEO) Develops clear, accurate, and practical legal rights education and information to help people understand and exercise their legal rights. Website
Ontario Women’s Justice Network Promotes an understanding of the law with respect to violence against women, in a way that is clear and easy-to-understand. Aims to increase access to justice by explaining women’s legal rights and options, the legal system and processes, and by posting legal updates, with a focus on Ontario. Website
Luke’s Place Devoted to improving the safety and experience of women and their children as they proceed through the family law process after fleeing an abusive relationship. Website
Tribunals Ontario A group of 14 adjudicative tribunals that play an important role in the administration of justice in Ontario. They are: Assessment Review Board, Animal Care Review Board, Child and Family Services Review Board, Criminal Injuries Compensation Board, Custody Review Board, Fire Safety Commission, Human Rights Tribunal of Ontario, Landlord and Tenant Board, Licence Appeal Tribunal, Ontario Civilian Police Commission, Ontario Parole Board, Ontario Special Education Tribunal (English), Ontario Special Education Tribunal (French) and Social Benefits Tribunal. Website
Children and young persons’ rights resource Learn about your rights as a child, youth or young person. Find out about the laws that protect you, where you can go to make a complaint and other helpful resources. Website