How to make a complaint

If you have a complaint about a Children’s Aid Society, please read the Ministry of Children and Youth Services’ brochure, which outlines the complaint process.

You can also view the Ontario Ministry of Children and Youth Services website Do you have a complaint about services you have sought or received from an Ontario Children’s Aid Society? 

OACAS is a membership organization that works on behalf of Children’s Aid Societies and children in the province. Ontario’s Children’s Aid Societies do not report to OACAS nor does OACAS have any authority over how they deliver service. They are independent organizations managed by community boards and are funded by the Ministry of Children and Youth Services.