Ontario’s new flexible intake and assessment model will improve the way that we respond to families. “Differential Response” (DR) is a method of service delivery where child protection workers, using clear standards and guidelines, determine the kind of support and service needed to keep children safe and families healthy in situations involving child maltreatment. The model assesses eligibility for service, safety and risk, while allowing for greater engagement with families. A revised set of child protection standards and established aids to decision-making give child protection workers clear guidelines to complete a thorough assessment of what each child and family requires. Using this new model will lead to a more collaborative and holistic service approach which will strengthen families and keep children safe.

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